Privacy Policy

1. Introduction

Welcome to Tile Xpress. We provide professional tiling and tile and grout services in New Zealand.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact our business, request a quotation, use our services or submit a lead form through Google Ads.

We aim to handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy requirements.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your full name.
• Your email address.
• Your phone or mobile number.
• Your suburb or service location.
• Your property address when required to arrange a site visit or service.
• Details of your bathroom, shower, floor, wall or other tiling project.
• Photographs or videos that you provide for quotations or assessments.
• Preferred appointment dates, service requirements and messages.
• Quotation, booking, invoice and payment-related records.
• Technical information such as IP address, browser type, device information and website interactions, where collected through our website technologies.

3. How We Collect Information

We may collect personal information when you:

• Submit an enquiry through our website.
• Request a quotation or site inspection.
• Submit a Google Ads lead form.
• Contact us by phone or email.
• Send photographs or project details for assessment.
• Book or receive our services.

We may also receive your enquiry information from advertising or enquiry platforms through which you choose to contact us. Where required, we will provide appropriate notice about information collected indirectly.

4. Why We Collect Your Information

We use relevant personal information to:

• Respond to customer enquiries.
• Contact you about a requested tiling service.
• Prepare and provide quotations.
• Arrange inspections and appointments.
• Deliver our tiling and restoration services.
• Communicate about project requirements, scheduling and aftercare.
• Maintain business, invoicing and customer service records.
• Measure and improve our advertising and website performance.
• Meet applicable legal and regulatory obligations.

We will not use your personal information for unrelated marketing without an appropriate legal basis or consent where required.

5. Google Ads and Lead Forms

Tile Xpress may advertise its services through Google Ads, including search advertisements and Google-hosted lead forms.

If you submit a Google Ads lead form, information such as your name, phone number, email address, service requirements and other details you provide may be shared with Tile Xpress.

We use this information to respond to your enquiry, discuss your tiling requirements, arrange a callback, and provide a quotation or relevant service information.

We may also use Google Ads conversion measurement to understand how effectively our advertisements generate enquiries.

Google processes information under its own applicable privacy terms. You can read Google's Privacy Policy at policies.google.com/privacy .

6. Voluntary Submission of Information

Providing personal information through our enquiry and quotation forms is generally voluntary.

However, if you do not provide sufficient contact details or project information, we may be unable to respond effectively, prepare a quotation or arrange a service.

7. How We Share Information

We may share information with relevant parties where reasonably necessary, including:

• Authorised Tile Xpress staff managing enquiries and bookings.
• Contractors involved in delivering a service, where necessary.
• Website hosting and email service providers acting on our behalf.
• Google and relevant advertising or measurement service providers.
• Customer management or booking service providers where used.
• Authorities where disclosure is required or authorised by law.

We do not sell customer enquiry details or personal contact information.

8. Overseas Processing and Disclosure

Some technology providers used by our business may process or store information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take appropriate steps to comply with applicable requirements of the New Zealand Privacy Act 2020, including Principle 12 where relevant.

9. Data Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration and inappropriate disclosure.

We aim to limit access to customer information to authorised people who need it for legitimate business purposes.

Although we take reasonable precautions, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, quotations, business administration and applicable legal or recordkeeping obligations.

When information is no longer required, we take reasonable steps to delete it securely or anonymise it.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality and understand advertising performance.

Where enabled, services such as Google Ads conversion tracking or Google Analytics may collect technical and website interaction information.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct inaccurate information.

You can also contact us about how your information has been collected, used, stored or shared.

We will consider and respond to privacy requests in accordance with applicable law.

13. Marketing Communications

We may contact you in response to enquiries you submit or in relation to services you request.

Promotional electronic messages, where sent, will be handled in accordance with applicable consent and unsubscribe requirements.

You can ask us to stop sending promotional communications by contacting us or using an unsubscribe facility where one is provided.

14. Third-Party Websites

Our website may contain links to external websites or third-party services.

Their privacy practices may differ from ours. We encourage visitors to review the privacy policies of third-party websites they use.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technologies or legal obligations change.

The latest version will be published on this page with an updated revision date.

16. Contact Us

If you have questions about this Privacy Policy, or would like to request access to or correction of your personal information, please contact:

Business: Tile Xpress

Email: tileexpress0555@gmail.com

Business postal address: 33B Ngarara Road, Waikanae, Kapiti Coast, New Zealand

Country: New Zealand

You may also contact the Office of the Privacy Commissioner for information about your privacy rights.